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Fitbit service

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‎03-31-2022 12:44 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

‎03-31-2022 12:44 - last edited on ‎12-18-2022 20:14 by Fitbit Moderator

I have a Fitbit versa 3 and experienced problem with button and asked to return unit. I was unable to return as there was a problem with the account as it showed the item as retired. I explained I wanted to return and purchase the Fitbit sense (as same price) as I thought this may be better. The service I received was disgraceful. I have been left waiting for the account to be sorted and now the Sense price has been increased.

It seems I have been delayed to stop me buying the Sense at the reduced price.

 

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2 REPLIES 2

‎03-31-2022 12:48

‎03-31-2022 12:48

The level of service strange as I have always prised the Fitbit customer service, I was wondering if anyone else has experienced the same level of service.

 

I would like to email Fitbit regarding the issues but it seems you can only post on the community

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‎03-31-2022 12:49

In response to Onlineuk

‎03-31-2022 12:49

The level of service strange as I have always praised the Fitbit customer service, I was wondering if anyone else has experienced the same level of service.

 

I would like to email Fitbit regarding the issues but it seems you can only post on the community

Best Answer
0 Votes