Fitbit update broke my versa

[LIZZIE456]

I installed an update on my versa and now I can't pair my versa with my phone. I've tried factory reset and that's not worked. Fitbit claim the update and the versa not pairing is a coincidence   . Anyone else had this problem? 

[SunsetRunner]

Hello @LIZZIE456 

I hope I can help. (🤞 fingers crossed here) It appears that you might have done a factory reset of your Versa Fitbit without unpairing it from your mobile device first. We can try setting it up as a new device. 

Setting up Versa will not cause you to lose any of your device. Your data is held on the Fitbit servers. But, you will however lose any data you may have accrued “after” your last successful sync. 

Here is how you set up your Versa as a new device. Please follow each step carefully: 

1. Remove the Versa from the Bluetooth settings. (Tap forget device if on iOS or unpair if on Android) If your Versa is not showing on your Bluetooth at all proceed to step 2
2. Turn off other nearby Bluetooth connections.
3. Check if the Fitbit App is updated
4. Log out of the Fitbit app and reboot your phone.
5. Restart your Versa: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
6. Log back into your Fitbit app, tap your profile picture then scroll down and tap Set Up a Device.
7. Select the Versa and follow the onscreen instructions. When asked if you want to replace the Versa say yes.

😃I’m hoping this will get you back up and running again. Please come back and let me know how it went. 

[LIZZIE456]

Thank you for replying. I have done this but to no avail . It appears that the update has killed my device . So many people have the same complaint. Can you advise what fitbit are doing to resolve this issue rather than asking an existing customer to go buy a new product?

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[SunsetRunner]

I’m so sorry that didn’t help your issue @LIZZIE456 😕 I wasn’t aware of an issue with the most recent update and it’s effect on the Versa. I don’t work for Fitbit so unfortunately I’m not privy to any information on a fix. I’m just a volunteer. If this particular issue has been identified as a problem I’m sure it’s being addressed by the Fitbit Team. Especially if it becomes an apparent growing issue here in the community ….I would certainly think they would see the uptick in complaints. 

I would be frustrated as well. I do hope there is a fix forthcoming soon. I’m on this site a lot so I’ll keep an eye out for any solutions or tips that might help. If I find anything promising I’ll certainly come back here and report what I find. 

[LIZZIE456]

Thank you but sadly they really are not being very helpful. I've been a loyal customer for years and have previously found them a good company so I'm particularly appauled at their response.

It does seem quite a common issue as I've been contacted by a few people today expressing they ha mve experienced the same issue and getting the same response.

An employee even went as far as telling me they are aware but its out of their hands and everyone should complain via the social media platforms .

So it looks like I fund a new fitbit despite this being a software issue created by fitbit or I go elsewhere.


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