Fitbit versa 2 Black screen

[linzilfc]

Hi 

I have a Fitbit versa 2 bought in around January which as worked relatively well up until this morning 

it was fine when I went to sleep however when I woke up this morning the watch is showing a black screen 

I can not see anything at all on the screen it’s all black - watch is showing it as charge, and as logged my sleep 🤷🏻‍:female_sign: It is also still vibrating 
I have tried resetting holding the button on the left - it vibrates but the screen is still black 

Any ideas? 

[linzilfc]

Now it is no longer synced with phone

[Rbumgarn]

This just happened to mine, too! I got mine around the same time

[linzilfc]

I’ve been in contact with Fitbit on Twitter 

they have taken me though the normal 

reset procedures 

and factory reset etc

screen as remained totally blank right through - can’t get it to work at all 

I am getting the vibrations but that’s it 

also tried charging it (even though I knew it was charged above 70%) still nothing 

initially it had remained synced to my phone but now it’s not 

just awaiting further instruction from Fitbit support - I’ve had it since January this is the first major problem I’ve had but I did expect it to last at least a year or two!! 

[rednicole]

Happened to me to, but support can't help. They offered to give me discount for new one. That's not going to help me right now. It shouldn't have quit . 

[linzilfc]

Mine is still in the one year warranty so i’m hoping they replace it - last I heard they have opened a case but could take longer than 7 days which is ridiculous i’m hoping it is much sooner than that 

If they don’t replace it I will just do what I wish I had done in the first place and buy a apple iwatch

[linzilfc]

Charged it overnight etc still nothing