Fitbit versa 2

[angelaolson85]

Hi,  my fitbit versa wont work.  All I get is a big red x on the screen and it says data not cleared sync and try again...I have tried all the suggestions to reset on this site and the same thing keeps happening.  I have a galaxy S7 phone. Thank you angela olson

[N8teGee]

Hi @angelaolson85, welcome to the community.

It sounds as though your Versa 2 has had a factory reset performed. 

Can you try going into the Bluetooth settings on your Galaxy S7 and unpairing/forgetting the Versa 2 from there. Then go back into the fitbit app - tap on your profile picture - set up device - follow the steps to set up your Versa 2 again. 

[angelaolson85]

Hi I tried this numerous times and I am still getting the same message...

[N8teGee]

In this case I think the only option you have left is to contact customer support here