Fitbit versa Lite wont charge

[Tasha1993]

My fitbit versa 2 battery was completely dead for a while as I was allergic to the strap. 

It's now been on charge overnight and it's not charging at all? 

I've pressed and held the side button then put it on charge as soon as the screen came up 0%, cleaned the pins on the watch face and charger, checked the charger connection point and it works for my phone. 

Help!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Tasha1993, welcome to our Fitbit Community! I'd like to follow up and help you with your Versa Lite since it won't take a charge. By the way, thank you for trying to get this issue resolved before contacting our forums.

Please try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, charge your watch for 2-3 hours and see if it gets charged properly.

Keep me posted on the outcome.