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Fitbit versa cannot install clock faces

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‎08-02-2019 03:10

‎08-02-2019 03:10

Hi,

There are two issues with versa

1. I recently bought one plus 7 pro. Earlier my Fitbit was in continuous sync with my old phone one plus 5t .Now with new phone versa does not sync continuously.I have to manually sync it very time.All day sync,always connected everything is turned on

2. The second issue I started facing today.all of sudden versa started giving clock error.and unable to install any clock face from Fitbit app.

With a product of brand like Fitbit these petty issues are really frustrating.Totally not worth the value.Any help is highly appreciated 🙏

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‎08-05-2019 17:53 - edited ‎08-05-2019 17:56

‎08-05-2019 17:53 - edited ‎08-05-2019 17:56

Welcome to the Fitbit Community @Anu1513. I am sorry for the delayed response.  

 

I appreciate your participation in the Forums and sharing the issues you're having with your Fitbit Versa not syncing properly with your new One plus 7 pro phone and getting a clock error. Thank you for your troubleshooting efforts. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

 

I'll be around if you need further assistance. 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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