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Fitbit versa glass cracking

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‎07-06-2019 22:01

‎07-06-2019 22:01

My versa is only 2 months old and the glass has fine lines like cracks in the centre of the glass appearing how can I get it fixed or replaced ? This is my second one as the first one the colour was wearing off and the retailer exchanged it for me.

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3 REPLIES 3

‎07-07-2019 11:56

‎07-07-2019 11:56

@Curlee58, welcome to the Fitbit Community! It's great to have you here!

 

Let me help you with your damaged Versa screen. I have created a ticket so our Support team can further assist you via email.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎07-08-2019 17:24

In response to AlvaroFitbit

‎07-08-2019 17:24

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Please note the Victorian consumer affairs rights in relation to purchases etc. it rightly states that the Manufacturer must have available spare parts etc . Fitbit do not have a service available for the glass replacement for the Versa. Mine is showing fine cracks after 2 months how can it not never covered under your warranty I don’t understand and I cannot even get a replacement glass either. This is really disappointing from the Fitbit Company.

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‎07-14-2019 02:36

In response to AlvaroFitbit

‎07-14-2019 02:36

I’m still waiting for a resolve from the company!! 

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