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Fitbit versa inland incorrect steps

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‎07-16-2018 13:05

‎07-16-2018 13:05

The versa when on the charger at times I wake up and there are steps as if I was wearing it. Is there a way to correct it?

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4 REPLIES 4

‎07-16-2018 19:16

‎07-16-2018 19:16

Hello @Ladyb50

Not sure if there is a fix for this. I recieved 25 steps when I put mine on charge also. 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎07-16-2018 19:29

In response to ACG

‎07-16-2018 19:29

Thank you for the response. It has happened a couple different times the last time there was 4015 steps and it is very frustrating because it should be at zero if I am not wearing it and we have gone into a new day.

Sent from my iPhone
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‎07-16-2018 19:39

In response to Ladyb50

‎07-16-2018 19:39

I'll get @MatthewFitbit to check this out, he's the Boss 🙂 

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎07-16-2018 19:53

In response to ACG

‎07-16-2018 19:53

Thank you! Look forward to a solution hopefully. 🙂👍🏾

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