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Fitbit versa not keeping proper time, despite multiple efforts at resetting

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‎08-25-2019 17:51

‎08-25-2019 17:51

For the past 2 weeks, my fitbit versa watch has not been keeping the correct time.  I have tried syncing, removing the device and then setting it up anew, on multiple occasions, but the problem recurs.  I reset it again last night at around 11:00 PM (EST), and as of this writing, it is 3 hrs, 11 minutes behind the actual time.  Don’t know how to fix.  Device is only 3-1/2 months old.  Can watch be replaced?  

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‎08-26-2019 02:28

‎08-26-2019 02:28

Time on your phone. It is set correct zone for your country & present location? Is all day sync enabled?

 

Ask support:  https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

Blaze, Surge, Ionic and Versa1. I am not a FitBit employee.
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‎08-26-2019 09:56

In response to GrubbyDuck

‎08-26-2019 09:56

Yes, device is set to the correct time zone.  Yes, all day sync is on.  Clock is still losing  time, now by several hours.

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