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Fitbit versa not scyncing

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‎06-13-2019 01:54

‎06-13-2019 01:54

Hi all I got my new fitbit versa yesterday. I followed the set up steps and there was a new update so I installed it. It wouldn't connect to my WiFi so had to be done via Bluetooth. The download on total took around 10 hours and at times disconnected. I allowed the download to happen over night thinking when I woke this morning it would be done. However it was not.  Now that my download is complete I began my set up. My time and date are wrong. And when I went into my settings I had turned on location and automatic timing. I turned these off to do it manually but now my Versa won't sync. I have done everything possible. Turned Bluetooth off and on turned phone off and on uinstalled the app. I have tried to connect from a different device. But nothing is working. I was excited to get this watch but I'm. Now considering sending it back as its doing nothing it's supposed to. Down to the fact it's not even telling the right time or date. Any advice or tips would be great. Thanks. 

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‎06-13-2019 02:21

‎06-13-2019 02:21

Mine isn't syncing today either. Tried everything. Been with Fitbit since the start but considering leaving now. 

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‎06-13-2019 02:53

In response to Melvmp

‎06-13-2019 02:53

I've just Ben on live chat. Apperently my phone (huawei honor play) is not compatible. Even tho they advertise compatible with ios devices. Think I'll send back as it's not worth the money and reading different threads these phone have not been compatible for over a year and no one seems to do anything about it 

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‎06-13-2019 03:12

‎06-13-2019 03:12

Hey there, 

I have had my Fitbit Versa since May 4th , 2019 and I have loved it. I have only taken it off to shower in the mornings. I mainly use it to track my water intake, periods, steps, workout, and sleep. 

However, two days ago it started having problems. It isn't wanting to sync. I have spoken to two representatives of Fitbit for help through email and I got the same generated message of things to troubleshoot that I have literally already done a hundred times. 

Before buying the Versa I have the Alta HR and I never had an issue with it. Getting the Versa was supposed to be an upgrade. 

I can't get any answers to help with this problem and apparently a lot of people are having this issue. Clearly a problem with the app! 

 

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‎06-13-2019 05:21

In response to Summerloops87

‎06-13-2019 05:21

Its exactly the same for my Versa! I have literally tried everything twice or more.

But nothing works, so I think this is the end for me with Versa! It is also a really bad customers service

 

 

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‎06-14-2019 08:57

In response to Jeltjegrada

‎06-14-2019 08:57

I finally got fed up and found their phone number so I could physically talk with someone. Spoke with a very helpful representative this morning and he did say that they were having software issues dealing with the Versa watches. He said they are currently working to fix this issue. I don't know how long it will take them, however, it does sound promising that my 250 dollar purchase won't be a total loss. 

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‎06-14-2019 10:25

In response to Summerloops87

‎06-14-2019 10:25

Hopefully it's sorted. I want to keep the watch but if it's not working I'll have to return its to much money to be out for a watch that dosnt work 

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‎06-14-2019 10:42

In response to AineHill

‎06-14-2019 10:42

I completley agree. I am going to be patient and give it a week, and hopefully they will have it all sorted out. 

I knew that it couldn't possibly be me, my device or phone when so many others were having the same issue. I knew that it had to be an error with the app. 

That is why I got so frustrated talking to the representatives through email. They made it out like all I had to do was do some troubleshooting and everything would be fixe . Not once did one say 'hey, we are having issues on our end and we are working on them'. I had to blantenly come out and ask the guy I spoke with on the phone this morning if there were any issues going on, on their end that I needed to know about. 

They should be honest and make a public announcement since a ton of people have spent their money on this watch and obviously depend on it to do what it says it will do. 

 

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