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Fitbit versa not working at all!

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‎06-29-2018 09:08

‎06-29-2018 09:08

I just got my versa 2 days ago. It is having problems syncing, recording sleep, apps wont download/upate. What do i do? Im really upset i spent my money on this!

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‎06-29-2018 20:11

In response to NellyG

‎06-29-2018 20:11

I factory reset it and its working fine now.

View best answer in original post

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4 REPLIES 4

‎06-29-2018 19:55

‎06-29-2018 19:55

What phone ate you using? That might be affecting it. Is it on the Supported Devices List?

Also try restarting your Versa several times and see if that helps. Let us know how you go 

Restart your tracker

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎06-29-2018 20:11

In response to NellyG

‎06-29-2018 20:11

I factory reset it and its working fine now.

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‎08-22-2018 06:22

In response to Blondzilla92

‎08-22-2018 06:22

How did u reset it?  Mine wont display anything except that I need to download the app.  Already redownload, and all that

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‎08-24-2018 10:32

In response to AnnleeR

‎08-24-2018 10:32

I just purchased a versa and am having the exact problem. I've tried all the trouble shooting advice and have been unable to get past the "to start download the app" screen on my device. It has the latest firmware and seems connected to my phone and app but wont move past that screen. I cant factory reset because I cant move past that screen on the device. 

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