Fitbit versa stop working /won't turn on...

[Versauser12]

I have a problem with my fitbit versa. At first it won't sync. I went to the store where I bought it, they said to try reset the watch and pairing it to the phone again. I did what he said, unpair the watch and reset it to factory reset. Now it won't turn on at all.... The only thing came on the watch screen is the fitbit logo...I can't shut it down nor restart it...

[NellyG]

If it wont restart, have you tried a factory reset? If not, give it a go. If that fais though, you will need to contact Support. Let us know how you go 

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Versauser12]

Thank you for the tip. Have tried everything, nothing works. The only thing appears on the screen is the logo. The watch just simply won't restart... can't reset it at all. Will have to return to the store for repair I suppose...