Fitbit versa won’t even power up

[KellyG81]

Bought my new versa today. There is no power at all I have tried various chargers and ports. I am so annoyed. I literally cannot be dealing with any more rubbish. Will get a refund tomorrow. It’s a shame as I’ve been a loyal customer since 2014

[faerieflyinfree]

That sounds like a defective one. They should have about a 50% charge out of the box. I assumed you took off the plastic piece around the watch face? Make sure nothing was left behind and I'd exchange it. Definitely up to you however see if you can exchange it to try another before a complete refund.

[KellyG81]

It’s just my luck to get given a broken one 😞 

im returning it tomorrow.  

[AlvaroFitbit]

@KellyG81 Welcome! It's nice to have you on board! Usually trackers do come with some charge like @faerieflyinfree mentioned (not sure about the percentage as it will depend on how long where they in storage). If you still have it, leave it plugged for a couple of hours and you could try restarting it to discard a display issue by doing the following:

1.- Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
2.- Let go of the buttons.

Let me know how it goes!

[GregJaxFL]

Mine was the same.  Nothing, no lights or any response, even after charging for hours.  Glad I got mine a Best Buy as returning was fast.

I should have known better when Amazon is no longer accepting reviews on the Versa.

[KellyG81]

I returned mine today and got an instant replacement. Phew!

Sent from my iPhone X

[DBPhD]

Same here. I’m so disappointed. Like I have time to return this Mother’s Day gift. 

[AlvaroFitbit]

@DBPhD It's great to see that you've visited the Fitbit Community! Sorry for the delay and to hear that your Versa isn't powering up. Try plugging it for a couple of hours (not more than that) and try restarting following the instructions in my previous post.

Keep me posted!

[DBPhD]

Returned it for a new one. Best Buy said they were getting tons of returns on the Lavender/Gold with the same glitch. 

Very happy with my new peach one. Powered up fine. 

[AlvaroFitbit]

@DBPhD thank you for your reply and sharing your experience. Happy to hear that a replacement worked fine from the beginning. I know with your dedication you will reach your fitness goals in no time.

Happy stepping!

[JustMeAnne3]

Just got one today and it won’t turn on either. 

[iainleggett]

Same issue for me, loyal for 4 years upgrading each year and finally one (worth the money?) but it stopped working after 5 weeks. Bye Bye Fitbit, money will be spent elsewhere! 

[KellyG81]

That’s a real shame.



Sent from my iPhone X

[3bry]

I am having the same issue after accidentally letting my die completely, now it won't power back up...hope my husband can find the receipt for this mother's day gift

[AlvaroFitbit]

@JustMeAnne3 @iainleggett @3bry Welcome! It's good that the community is growing!  Sorry to hear that you Versas aren't lighting up. Like @KellyG81 said it would be sad if you leave the Fitbit family. You can try cleaning the contacts in the back with a toothpick or toothbrush and then use cotton with rubbing alcohol. After this plug the Versa but make sure it is plugged directly to your computer's usb port (avoid using usb hubs) you can also try using an UL Listed usb wall adapter (like the ones you get with your iPhone or Samsung phone). Also try the suggestions in my previous post.

Keep me posted!

[vleblanc]

bought my wife a versa back in april 2018.  Last week it died and haven't been able to restart it.  At the time it had 51% battery life left.  contacted fitbit and now she has to send it back and they will send her a new one.  bad news is she's got to wait over 10 business days to get a new one 😞  Very disappointing support.  Should have bought her a apple watch, walking get a replacement immediately, not weeks later.

[Healthiermechic]

Mine looked like it wasn't powering up when in actuality it was on. The screen had taken a nose dive. I reached out to Fitbit via Twitter DM, they case me a case number. I followed their instructions to the letter and now they are sending me a new one.  While troublesome and a little time consuming, in the end, Fitbit is making it right. I think they know they have a bad batch out there and are trying to do right by folks. 

Hope you get a resolution. 

[natmadzz]

this is sad for me, I only got this fitbit on my birthday 4 days ago and it’s not even working properly..