help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Not receiving notifications/ lost watch face

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-10-2019 11:56

‎04-10-2019 11:56

A few days ago my versa suddenly lost the watch face saying there was an error. I installed a new face but since then I'm not receiving any notifications. I've tried turning off/ uninstalling everything and followed all the troubleshooting tips but nothing works. 

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎04-10-2019 14:10

‎04-10-2019 14:10

Hi, if you're still using a Third Party Clock Face, install one developed by Fitbit itself and restart your phone and your Versa. Hope this helps.

Best Answer
0 Votes

‎04-10-2019 14:12

In response to SunsetRunner

‎04-10-2019 14:12

Thank you. I'll try this
Best Answer
0 Votes