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Fitbit versa won't update

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‎12-21-2018 11:32

‎12-21-2018 11:32

I am on day two of trying to update my versabi have turned the watch on and off more than 4 times I have taken the watch off the app and re added it I have restarted my phone multiple times It should not be this hard to update please help it gets a third of the way thru a update Wich take about 5 hours then it quits

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3 REPLIES 3

‎12-21-2018 11:45

‎12-21-2018 11:45

Are you doing this while the Versa is connected to your wifi? Mine took 10 minutes via wifi.

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‎12-21-2018 12:22

‎12-21-2018 12:22

I would agree with @SunsetRunner. Make sure you go in the app on your phone and link the versa to wifi first. I Also had y versa in the charger right next to the router when I did this. Then I went back to the home page of the app and hit update versa. It updated in 10 minutes or so and is working exceptional now. 

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‎12-23-2018 07:43

In response to SunsetRunner

‎12-23-2018 07:43

It took three days of entering the right password to get it to even connect
to the internet it finally connected and updated after 3 days and two
different devices trying to do it
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