Very disappointed with this “smart” watch.
-It does not measure miles.
-When working out either indoor or outdoor, frequently it pauses making measurements not accurate at all.
-people at customer service very arrogant and with limited knowledge! Frustrating !
All in all very inefficient watch and customer service !!!
Best Answer
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Sorry you aren’t having a good experience. You can definitely get mileage. Mine shows miles for the day and also for specific workouts (like mileage for a run). Are you tracking workouts? If so, what are you categorizing it as? Not all categories track mileage.
The pausing is weird. Is that happening when you are tracking a workout? Mine only does that when I wear long sleeves and the sleeve occasionally swipes the pause button. Solved that problem by getting a cheap wristband to wear over it when running in the cold.