Fitbit will not save changes made to a Clock Face

[SunsetRunner]

Hi all,

the problem of changing the settings of Clock Faces in the new Firmware version have already been mentioned and solutions have been posted, nevertheless there is one major issue that is not solved yet. After downloading another CF, in my case the Minimal Style one which has functioned always since I bought the versa 1 more than one year ago, you adjust the settings of this CF to your liking and after that press "ready". All permissions are enabled, nevertheless, when you swipe to the apps page and back, the altered settings are still visible, BUT, when you go to the apps page and press settings to change something and then go back to your home display, the downloaded CF is in it's default settings again. The same accounts for restarting your device. This is really annoying and seems to be a bug in the new Firmware version or a result of the new app Clock faces. In the last case, Fitbit make it possible to delete this app from your Versa, regards kuzibri 

[AlvaroFitbit]

@SunsetRunner I hope you are doing fine and sorry for the delay in my reply.

Thank you for reporting this and thank you for troubleshooting this issue. I have let our team know about it so they can check into this. 

I'll be around.

[AlvaroFitbit]

@SunsetRunner I hope you are doing fine and sorry for the delay in my reply.

Thank you for reporting this and thank you for troubleshooting this issue. I have let our team know about it so they can check into this. 

I'll be around.

[SunsetRunner]

Hi @AlvaroFitbit , thanks for forwarding my problem, hope they will find a solution soon, regards kuzibri

[SunsetRunner · Accepted solution]

Hi @AlvaroFitbit , solved the problem  myself of saving the Clock Face changes by installing Fitbit on my new Lenovo Tab P10 64 gB. Whatvever I do, go to settings. weather, the changes I made to my DL Clock face are now maintained, regards kuzibri