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Fitbit won’t sync with iPhone 6s Help!

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Hello, i use my Fitbit to monitor my blood glucose levels via my iPhone 6s (I’m diabetic) I’ve been using it for 2 months no problems but yesterday it won’t sync/connect to my phone. I’ve tried all the troubleshooting several times with no success. I’m so frustrated I’ve spent hours trying to make it work. Is it my phone or the Fitbit at fault ? I need to sort this out urgently. Any answers would be gratefully received 

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@SunsetRunner Please try this:

 

  1. Unpair (remove) Versa from your phone's bluetooth settings
  2. Uninstall the Fitbit mobile app
  3. Reboot your phone and install Fitbit mobile app
  4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
  5. Login to Fitbit mobile app. Do not pair in phone's Bluetooth settings
  6. Grant all permissions incl pairing
  7. If you're also having issues with the notifications. Please make sure Fitbit Notifications are enabled in your phone Settings. If they are switch them off, sync, switch them back ON, and sync again. Please follow steps 1-3 from my post here to properly set up the notifications on your iPhone.

If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure All day sync is enabled.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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@SunsetRunner Please try this:

 

  1. Unpair (remove) Versa from your phone's bluetooth settings
  2. Uninstall the Fitbit mobile app
  3. Reboot your phone and install Fitbit mobile app
  4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
  5. Login to Fitbit mobile app. Do not pair in phone's Bluetooth settings
  6. Grant all permissions incl pairing
  7. If you're also having issues with the notifications. Please make sure Fitbit Notifications are enabled in your phone Settings. If they are switch them off, sync, switch them back ON, and sync again. Please follow steps 1-3 from my post here to properly set up the notifications on your iPhone.

If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure All day sync is enabled.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

@SunsetRunner Welcome to our Fitbit Community! I'm happy to assist you with your Versa since it won't connect with your iPhone 6S.

 

I'd just like to know if the issue persists or if it got resolved after trying the troubleshooting steps that shared my friend @Marrrmaduke.

 

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

 

Looking forward to your response! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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Thank you so much for the detail on paring  l Phone. I had just received my Watch last week and wanted to wear in gym with earbuds and listen to Pandora.   I don't know how many time I took information off my phone and started all over from the beginning. 

Turning phone off for my issues seem to help.  I know you where very detailed in your instructions and I just want to thank you so very much. I had the box all ready to send it back and was trying to justify just keeping the watch etc....Now I have happy feet that will take me into gym with my new watch and earbuds.Smiley Very HappySmiley LOL

 

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@happyfeet12 I am glad that feet are happy! 😄

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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@happyfeet12 Thank you for participating in our Fitbit Community! I'm so glad to hear that the troubleshooting steps that shared @Marrrmaduke helped you to get the issue resolved.

 

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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