Fitbit won't sync with my Versa

[Monnie50]

My Fitbit quit syncing with my Versa. I've uninstalled and reinstalled, and restated everything to no avail. Any orher suggestions?

[JuanJoFitbit]

Hi @Monnie50, welcome to our Fitbit Community. Regarding the syncing issue that your Fitbit Versa has experienced, I appreciate the time spent trying to get it resolved before contacting our forums.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. Finally, monitor your watch during the next 24 hours and see if the issue gets fixed.

Keep me posted on the outcome.

[nlrookie98]

I am also having the same issue. I tried all the steps in the article and nothing ha solve the problem. I see in the Google Play Store, when reinstalling my app that this seems to be a widespread problem this week. What is being done to rectify the problem?

[Monnie50]

Juan, thank you for your response. On Thursday I looked for further Android
instructions to my problem. As a result, on my Versa I went into settings,
then Bluetooth. The only thing I changed was to turn on "restore music
controls." And unbelievably my phone and watch now sync and I've had no
further problems. Again, thank you for your help.

[Jla1978]

I am having the exact same issues and it sounds like other people are as well. I did every single thing the help article told me to do and nothing worked. In fact, I tried to uninstall and reinstall my Fitbit on the app and when I tried to reinstall it it won't even connect to reinstall it to the app.

[nlrookie98]

Holy cow! This actually worked for me! Thank you!!! I am synching now with no problems.

[JuanJoFitbit]

Hi @Monnie50 @nlrookie98, that's great news guys! I'm so glad to hear that you managed to get your Fitbit devices synced properly. Thank you for posting the update here. Please don't hesitate to get back if you see anything unusual and I'll be happy to assist.

@Jla1978, thank you for joining us in this thread and our Fitbit Community. Since your Fitbit Versa is still unable to sync, even though you have tried the recommended troubleshooting steps, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected and our Support team will be happy to follow up and assist you accordingly.

I'll be around if any question arises.