Versa 2 heart rate and syncing issues

[HeatherDen]

My versa 2 isn't tracking my workouts properly,  Says I'm below active levels and it won't sync to my app!! Have to try multiple times. It was good before but after the update I'm very disappointed.  Please help!!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @HeatherDen, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2. We‘re taking into consideration your comments and sentiments.

Please note several factors can affect resting heart rate: stress, alcohol or caffeine intake, or fever usually raise resting heart rate, while regular exercise or meditation can lower it. Air temperature and certain medications can also affect resting heart rate. For more information, see What factors can affect my heart-rate reading on my Fitbit device?

Regarding the syncing difficulties, may I know the model of your mobile phone? Please make sure it meets the requirements listed here.

Despite meeting the above requirements, the following devices often exhibit compatibility issues that cause our products and services to not operate properly:

• Huawei P8 Lite
• Huawei P9 Lite 
• Xiaomi Mi 6 
• Huawei P20 Lite 
• See these additional instructions for help resolving any issues using the Fitbit app on this device.

If your phone is not on the list above and meets the requirements to operate properly with the Fitbit app, please try the troubleshooting steps provided here Why won't my Fitbit device sync?

Hope that helps. 

[HeatherDen]

Hi there @MarreFitbit,  so I've done what you suggested for my Versa 2 about the heartrate and my mobile phone meets the requirements ! I'm very disappointed that I paid almost  $200 with the discount because my Charge 3 stopped working to have these problems happen. I would like to have my smart watch work properly and not just be a watch on my arm!! Please help

Thank you in advance 

Heather

[MarreFitbit]

@HeatherDen You're welcome! We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

However, despite you mentioned to have followed the tips and recommendations I provided above, I didn't get a response about if the steps haven't worked whatsoever or if they're working only temporarily. 

If the steps haven't worked, the best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. I'd suggest to share this community link (thread) so our Support Team can be aware of the steps you've done, this way you could also avoid repeating yourself once again.