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Fitbit won’t turn on

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‎02-21-2019 12:05 - last edited on ‎02-27-2019 13:50 by Fitbit Moderator

‎02-21-2019 12:05 - last edited on ‎02-27-2019 13:50 by Fitbit Moderator

hi.. I charged my Fitbit till it was full and now it just won’t turn on and I have tried resetting more than once and it just not doing anything and I not sure what else to do? 

 

Moderator edit: format

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5 REPLIES 5

‎02-21-2019 13:20

‎02-21-2019 13:20

@Sarahlouise99  Are the sensor lights blinking? How do you know it's charged? Try rubbing the charging port with some alcohol and plug for several hours to USB port of your computer. Also, what happens if you press and hold all 3 buttons (up to 3 minutes)?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎02-21-2019 22:49

In response to Marrrmaduke

‎02-21-2019 22:49

None of the light are on at all, and I put it on charge over night and my app day it fully charged... and I’ve pressed all the bottom and it done nothing..

Sent from my iPhone
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‎02-22-2019 05:49

In response to Sarahlouise99

‎02-22-2019 05:49

I haven’t no

Sent from my iPhone
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‎02-26-2019 11:37

In response to Sarahlouise99

‎02-26-2019 11:37

@Sarahlouise99 I flagged your post for Customer Support Assistance.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎02-27-2019 14:07 - edited ‎02-27-2019 14:18

In response to Marrrmaduke

‎02-27-2019 14:07 - edited ‎02-27-2019 14:18

@Sarahlouise99 @Trendmel Welcome and thank you for visiting the Fitbit Community. Sorry for the delayed response.

 

I'm sorry to hear that your Fitbit Versa are not turning on. Thank for your trying to fix them resolved before contacting us.

 

@Sarahlouise99 I noticed that you have been in contact with Customer Support. I'm pretty sure they will do their best to provide assistance as soon as possible.

 

@Marrrmaduke Thank you for your support.

 

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