help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit won’t unlock

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-06-2018 08:29

‎09-06-2018 08:29

My Fitbit locked and now when I go to the dashboard to reset it, it keeps telling me device authentication failed. 

Best Answer
0 Votes
2 REPLIES 2

‎09-06-2018 12:17

‎09-06-2018 12:17

Hello @Sam1126 may we please get a screen shot? 

Best Answer

‎09-06-2018 12:30

In response to Rich_Laue

‎09-06-2018 12:30

I called customer support and he was super helpful and walked me through the problem and figuring it out. It’s unlocked now.

Sent from my iPhone
Best Answer
0 Votes