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Fitbit won't update and sync

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‎02-28-2020 01:24 - last edited on ‎02-29-2020 04:23 by Fitbit Moderator

‎02-28-2020 01:24 - last edited on ‎02-29-2020 04:23 by Fitbit Moderator

Got a new fitbit. As soon as i wanted to install it i immediately got update after update and it wont stop updating. Im so done with This since i cant find an answer anywere. 
i want My money back!

 

 

Moderator edit: format

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‎02-29-2020 04:23

‎02-29-2020 04:23

@Jenny2702, welcome to our Fitbit Community. I'm sorry to hear that your new Fitbit Versa won't finish the update process. I totally understand how you feel.

 

I would like to help you and try to turn the bad experience into a good experience.

 

Please try the troubleshooting steps that are listed in this help article and see if the firmware gets completed.

 

If you would like return your watch, let me know.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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