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Fitbit wristband broken

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‎09-10-2022 07:55 - last edited on ‎12-18-2022 17:12 by Fitbit Moderator

‎09-10-2022 07:55 - last edited on ‎12-18-2022 17:12 by Fitbit Moderator

The wristband can no longer attach itself because it has broken off. So there is hardware damage. Can this be returned? I've had the fitbit for a little over a year now.

According to Fitbit, I can get a replacement model within 2 years. however, I can't find any contact details to sign it up.

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‎09-10-2022 08:15

‎09-10-2022 08:15

Hi @jrraijmakers  get with customer support and they can tell you what options are available for you.

 

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

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