Flashing display

[Andysaxton]

Home screen / clock screen flashes continuously but is ok on other menu screens on my Versa . How can I get it to stop? I’ve reset a number of times.

[Marrrmaduke · Accepted solution]

@Andysaxton Are you using a 3rd party clockface? Try changing a clockface with a reboot of your tracker in-between.

[Foncegirl10]

I have the same problem with my six month old versa the clock screen is flashing did you get a solution?

[Marrrmaduke]

@Foncegirl10 Try changing a clockface to one of the Fitbit originals.

[EStack]

This worked for me right away. Thank you!

[switz76]

worked instantly for me.  Thank you!

[Cinnnnie]

I've tried changing the clock face, turning off and back on, and a factory reset.  The clock face flashes 10 to 15 times, goes to my 'today' screen and then eventually stops.  Unfortunately I've had this for almost a year, so it is out of warranty.  I'm frustrated with not being able to use my versa all day long.  Before the  flashing issue, I could go almost a week between charging.  

[Marrrmaduke]

@Cinnnnie This obviously should not happen. I flagged your post for Customer Support assistance. Let's hope they can work something out.

[EdsonFitbit]

@Andysaxton @Foncegirl10 @EStack @switz76 @Cinnnnie Welcome and thank you for visiting the Fitbit Community.

I'm sorry to hear that you are experiencing difficulties with the screen of your Fitbit Versa. 

@EStack @switz76 Thank you for reporting the issue has been resolved.

@Cinnnnie I created a case with Customer Support to evaluate your situation. Please check your inbox on the next days. They will let you know how to proceed.

@Marrrmaduke Thanks for your support.

If you have any question, please don't hesitate to contact us at any time.

[Marrrmaduke]

@EdsonFitbit as always,thank you for your prompt reply! 😊

[BigDaddyE]

Was this killing your battery fast

[Ulfet31]

I just rebooted my fitbit watch and its back to normal know i am so happy its fixed. 

[Gem_Mc]

I am having similar issues with my Versa. The screen is always active with the menus flashing and the vibration going off each time the screen flashes. It has only started happening in the last week. I've reset everything I can find, let it run flat, charged it, updated it and it's still doing it. I can no longer wear it as it is annoying. It's not 12 months old yet.

[Marnie14]

This is happening to mine just like you described.  It was fine until I tried a third party face, but j didnt like it. I then tried a Fitbit face and it started happening. 

[Mrs.Kiss]

I am having the same problem.

[Mrs.Kiss]

I am having this same problem. 

[EStack]

It has been a while, but I think all I had to do was restart the FitBit or re-sync it with my computer. It was definitely a pain! I think worst case scenario is completely deleting the fitbit from whatever device it talks to and basically start fresh as if you had just opened the box. 

[Blakeman7540]

Hi how do u escalate to support as my versa keeps flashing and wont connect to wifi

[Teamb1]

 Am having the same issue all of a sudden in the last 3 days. Screen keeps alternating between exercise shortcuts and notifications. I have reset, changed clockface, etc. it is 2 years old.