07-26-2020
04:30
- last edited on
07-26-2020
21:14
by
RicardoFitbit
07-26-2020
04:30
- last edited on
07-26-2020
21:14
by
RicardoFitbit
My Fitbit Charge 2 screen constantly flashes white - I’ve have tried re-starting it, syncing it but nothing works? Can anyone help please!
Moderator Edit: Clarified subject
07-26-2020 21:14
07-26-2020 21:14
Hi @Covidqueen, welcome to the Community Forums!
Thanks for your post and for trying some steps before posting over here. To better assist you, can you please clarify if you're using a Fitbit Versa 2 or a Charge 2 as stated in your post? When was the first time you experienced this issue and how many times since then?
Looking forward to your reply to proceed. Let me know if you have any additional questions.
07-27-2020 13:36
07-27-2020 13:36
07-27-2020 15:52
07-27-2020 15:52
Your reply is appreciated @Covidqueen.
Thanks for the details that were shared with me. To fix this uncommon situation, I'd recommend you to restart your Versa 2 following the next steps:
Let me know if the issue persists.
07-27-2020 16:13
07-27-2020 16:13
I restarted my Fitbit Versa 2 and there flashing is still happening. What are my next steps?
07-27-2020 18:20
07-27-2020 18:20
Welcome aboard @Cradycray, thanks for your post.
I appreciate your effort troubleshooting your Versa 2 with the restart process that was shared on my previous post. Since you're still experiencing difficulties with the display of your Fitbit, please try changing its clock face following the steps that are specified on: How do I change the clock face on my Fitbit device? and let me know how it goes.
I'll be here if you need more help.
07-28-2020 01:13
07-28-2020 01:13
Hi
Thanks for this - however, I have now changed the clock face and it’s still flashing! Any other ideas?