Flashing display

[Covidqueen]

My Fitbit Charge 2 screen constantly flashes white - I’ve have tried re-starting it, syncing it but nothing works? Can anyone help please! 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Covidqueen, welcome to the Community Forums!

Thanks for your post and for trying some steps before posting over here. To better assist you, can you please clarify if you're using a Fitbit Versa 2 or a Charge 2 as stated in your post? When was the first time you experienced this issue and how many times since then?

Looking forward to your reply to proceed. Let me know if you have any additional questions. 

[Covidqueen]

Hi

I have a versa 2. It has happened for the last few weeks and seems to be getting worse. I noticed this morning that the white ‘flash’ is sometimes there for up to 3-4 seconds rather than just a split second or so? If you could throw some light onto the problem, it would be much appreciated?

Thanks

Debbie

Sent from my iPhone

[RicardoFitbit]

Your reply is appreciated @Covidqueen.

Thanks for the details that were shared with me. To fix this uncommon situation, I'd recommend you to restart your Versa 2 following the next steps:

1. For Fitbit Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?

Let me know if the issue persists. 

[Cradycray]

I restarted my Fitbit Versa 2 and there flashing is still happening. What are my next steps? 

[RicardoFitbit]

Welcome aboard @Cradycray, thanks for your post.

I appreciate your effort troubleshooting your Versa 2 with the restart process that was shared on my previous post. Since you're still experiencing difficulties with the display of your Fitbit, please try changing its clock face following the steps that are specified on: How do I change the clock face on my Fitbit device? and let me know how it goes.

I'll be here if you need more help. 

[Covidqueen]

Hi

Thanks for this - however, I have now changed the clock face and it’s still flashing! Any other ideas?