Flashing fitbit Icon on my fitbit.

[SandraNG]

Hi there, 

My Fitbit Versa just vibrated on my arm and when I looked down, it was flashing the blue  Fitbit Logo.

I've tried to put it on the charger, but it is still flashing.

What does this mean? And how do I fix the problem?

[Demabe128]

Yes! The same thing is happening to mine this morning. I would love to know what’s wrong or how to fix it!

[NessaW]

Mine did that also so I went into app on my phone and it did an update. Took ages and now it has locked me out and won’t accept my pin code. I think I will have to delete it and reload unfortunately. 

[Amy8]

It means your versa is restarting itself.

[Demabe128]

Even if its been doing it for over an hour now? Will it just stop on it’s own? 

[Amy8]

Try to do a factory reset, shut down and unpair and pair back your Versa. If it's still restarting, I suggest you contact customer support like I did. Mine was defective.

[Demabe128]

Thanks! I contacted support and they walked me through it. Seems to be working fine now after restarting the versa & iphone, then pairing it again. 

[NessaW]

I think the update is faulty. I am now trying to get mine back to factory settings but can’t even get that to happen.

Sent from my iPhone

[NessaW]

Yes I contacted them and tried to set to factory settings but that’s not happening even. Thanks for your advice though.

Sent from my iPhone

[SandraNG]

Thanks all.

I re-set and everything is all good now!