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Frozen Fitbit Versa 2

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‎08-02-2022 04:53 - edited ‎08-02-2022 04:54

‎08-02-2022 04:53 - edited ‎08-02-2022 04:54

I was charging my Fitbit last night and this morning it is at a black screen and it won't reboot by pushing and holding the side button. How do use can I reboot it? 

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‎08-02-2022 05:15

‎08-02-2022 05:15

Hello @prlegl 

It is possible that your Fitbit Versa 2 is completely fine, but that the charging port is faulty or dirty and didn’t charge correctly. The back of your Versa 2 might need cleaning as well. So make sure you clean the charging port and your Versa 2 with a cue tip and some cleaning solution and then try charging your Versa 2 again. Look here to see how to properly clean your Fitbit: https://help.fitbit.com/articles/en_US/Help_article/2005.htm 
After cleaning your Fitbit place it back on the charger for at least 30 mins to see if that solves the issue. If not try restarting your Versa 2 again. If the problem persists place your Versa 2 back in the charger and try changing your clock face going through the Fitbit App. Preferably picking either the original clock face or one made by Fitbit. Here’s how: https://help.fitbit.com/articles/en_US/Help_article/2311.htm

 

😃 Hopefully this helps get you back up and running. Please let me know how it goes. 

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