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Frozen Fitbit / back button broken

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‎01-27-2020 04:22

‎01-27-2020 04:22

I've been having issues with the back/home  button on my versa (lonely button on the left). It doesn't work at all anymore. 

It is now stuck on the screen for music. I cant get it to go back to the main clock face. 

I can't reboot it on the Fitbit since the button is  broken. How else can I reset it or try to fix it

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‎01-28-2020 10:13

‎01-28-2020 10:13

Hi @DarbyRach,  welcome to the Fitbit Community forums. 

 

Thank you for sharing this information about the trouble that you've found with the back button of your Versa and confirming that you already tried to restart the watch. 

 

I've gone ahead and sent your information to the Customer Support team for further assistance, so you should be getting a reply soon.

 

Keep me posted. 

Davide | Italian and English Community Moderator, Fitbit


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