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Frozen Versa 2 display

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‎10-10-2020 05:40 - last edited on ‎10-12-2020 16:00 by Fitbit Moderator

‎10-10-2020 05:40 - last edited on ‎10-12-2020 16:00 by Fitbit Moderator

My Versa watch screen is frozen on ‘set up wallet’. It still communicates my steps to my phone but the screen is black. If I use the left button it just goes to the ‘set up wallet’ screen. What can I do??

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎10-12-2020 15:59

‎10-12-2020 15:59

Hi @NickyN, it's nice to see you again participating here in the Community Forums!

 

Thanks for bringing this to our attention. To fix this uncommon situation, I recommend you to restart your Versa 2 following the next steps:

 

  1. For Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.

 

Let me know if the issue persists so we can move on.

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‎05-18-2022 17:15

In response to RicardoFitbit

‎05-18-2022 17:15

I tried the above suggestion, and my Fitbit screen is still frozen.

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‎05-19-2022 07:16 - edited ‎11-14-2023 11:18

In response to CoachLami

‎05-19-2022 07:16 - edited ‎11-14-2023 11:18

Hi there, @CoachLami. Welcome to the Community Forums. Thanks for following the recommendations provided above. 

I've seen you contacted our Support Team after posting here and they've already assisted you with this matter. If you have any questions or concerns regarding the outcome of your case, please feel free to get back in touch with our team. 

Have a good day!

Maria | Community Moderator, Fitbit


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