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Frozen screen on Versa Lite

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‎06-29-2019 10:11 - last edited on ‎06-30-2019 12:57 by

‎06-29-2019 10:11 - last edited on ‎06-30-2019 12:57 by

Have had my versa lite since April. A month after I got it the swipe scroll features started to intermittently stop working freezing on the home screen. It eventually would correct itself and twice i had to factory reset it. I have the original clock face and I have restarted at least 3 dozen times if not more over the last three days and it's still frozen. Factory resetting requires setting up my account AGAIN and I just am frustrated at this point that it is not performing the way it should. Thinking of just returning and looking for a different activity tracker.

 

 

Moderator edit: subject for clarity

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‎06-30-2019 13:03 - edited ‎06-30-2019 13:04

‎06-30-2019 13:03 - edited ‎06-30-2019 13:04

Welcome to the Fitbit Community @Yvonne18.

 

I appreciate your participation in the Forums and sharing the details of the issue you're experiencing with your Versa Lite freezing on the home screen. Thanks so much for taking the time to troubleshoot this issue. I totally understand how you are feeling and I am here to help you. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this and provide a solution. Please keep an eye on your inbox for further instructions.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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