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GPS connection dropped during running

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‎06-04-2019 18:17 - last edited on ‎06-05-2019 05:20 by Fitbit Moderator

‎06-04-2019 18:17 - last edited on ‎06-05-2019 05:20 by Fitbit Moderator

The GPS connection was fine when I started running.  It worked for the first 4-5 km (about 25-30 minutes) and then GPS connection drop.  The exercise face showed "connecting" and remained "connecting" for rest of the run.

Is there any solution to help Versa re-connect during the run? 

 

BTW, I don't experience GPS connection drop issue when I had shorter runs (3-4km, <20 min).

 

 

Moderator edit: format

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‎06-05-2019 05:19

‎06-05-2019 05:19

@TedLiu it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it loses GPS connection.

 

Please restart your Versa as described in this help article. After this, I'd like you to take a look at this help page which explains why the issue may occur. Once you've tried all the troubleshooting steps, monitor your Versa during your runs and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

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