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GPS help for Versa

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‎07-09-2019 05:45

‎07-09-2019 05:45

I'm confused by the GPS.  Do I have to have the Fitbit app open on my iPhone in order for my Versa to connect while exercising?  It always says "connecting" on my Versa in the top left hand corner and this morning while on my morning walk, my Versa was way off for the KM's that I walked.  I walk 3.24 KM every morning but this morning it clocked me at only 2 KM and a bit.  It also doesn't show my route on my app after I finish my exercise.  

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‎07-11-2019 16:13

‎07-11-2019 16:13

Welcome to the Fitbit Community @lmunn. I am sorry for the delayed response. 

 

I appreciate your participation in the Forums and sharing the difficulty you're experiencing with tracking your workouts with GPS. Thank you for providing the additional details. Fitbit Versa has a connected GPS feature which means that it works with the sensors on your nearby phone to capture GPS data. I recommend checking out this article with the information about the different factors that can affect the connected GPS. 

 

I also recommend checking these help articles to learn more about the GPS accuracy: How does my Fitbit device calculate distance? and How accurate is GPS?

 

I'll be around if you need further help!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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