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GPS is not working with my Versa 2

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‎02-16-2021 11:02 - last edited on ‎02-16-2021 17:59 by Fitbit Moderator

‎02-16-2021 11:02 - last edited on ‎02-16-2021 17:59 by Fitbit Moderator

I purchased a versa 2 at Christmas and linked it to my android phone without a problem.  Unfortunately my phone broke so I bought a new one last month and now the GPS is not connecting.  I've turned the phone off and on again, made sure Bluetooth is on and location switched on but no luck.  It is tracking my miles but not the route. When I switch Bluetooth off and on again the Versa 2 is in my paired devices but when I tap on it the message "an app is needed" shows up. I have the app open in my phone. I even uninstalled the app and reinstalled it with no success.  Any advice would be much appreciated 🙏 

 

Moderator edit: updated subject for clarity

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‎02-16-2021 17:59

‎02-16-2021 17:59

Welcome to the Fitbit Community @KatePat.

 

Thank you for the information provided and for trying to resolve the issue with your Fitbit Versa 2 before contacting us.

 

Please follow the next steps:

 

- Go to your phone settings 

- Applications > Fitbit

- Check the settings for location for the Fitbit app

- If it is selected to Allow when app is in use please change it to Always allow

 

Hope this helps.

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