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Get rid off password

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‎07-27-2023 04:19

‎07-27-2023 04:19

Suddenly my versa 2 has a password 

I don’t want that how can I get rid of it

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‎07-27-2023 04:39 - edited ‎07-27-2023 04:45

‎07-27-2023 04:39 - edited ‎07-27-2023 04:45

Welcome to the Fitbit community, @Hoja!

Device lock is activated for safety as soon as you've set up Fitbit Pay on your Versa 2. To get rid of your device lock you have to disable Fitbit Pay on your device. To do s please go to your Fitbit Dashboard first:

Fitbit Dashboard 

There click the gear icon in the upper right corner, then select Versa 2 to get to the options for your device. In the bottom you'll find Fitbit Pay. Click that to disable Fitbit Pay. After having synced your Versa 2 with your phone, device lock should be gone.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎07-27-2023 05:06

‎07-27-2023 05:06

@Hoja Hi. You can turn off device lock in settings. If you have Fitbit pay enabled, you'll still get the password prompt occasionally, but not as often. 

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‎07-27-2023 05:40

‎07-27-2023 05:40

I think the way it's supposed to work is, if you have device lock turned off, it should only ask for the password if you use Fitbit pay. Mine doesn't work that way. I still get occasional password prompts. 

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