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Green light & Heart Beat Monitor Not Working

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‎07-31-2019 06:22

‎07-31-2019 06:22

Fitbit Versa stopped measuring heartbeat at the weekend. Looking at Heart Rate section on the app it stopped sometime on Saturday night/Sunday morning. On Saturday night at around 2am my watch started lighting up and displaying the Fitbit logo. I wonder if this has something to do with the problem?

I didn't notice that it wasn't recording until Monday evening when I was working out - then I noticed green light wasn't on either. 

I got it to come back for a minute but then it stopped again and it hasn't come back on again since.

 

I have tried all the troubleshooting suggestions in this topic. 

  • Reset. 
  • Turned off and on again
  • Turned off heartbeat > sync > turned on heartbeat > sync. 
  • Changed the clock face. 
  • Cleaned the sensor on the back.

 

No luck. 

 

Any other suggestions? 

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‎07-31-2019 08:09

‎07-31-2019 08:09

I am having the same issue. This is the second time that the heart rate monitoring has stopped. Last time I was able to do a reset by holding the back and bottom button at the same time to restart the device. I did this twice to get the green light to start. This time nothing has helped. I have also tried everything you tried with no luck.

Help!

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