Fitbit customer support experience

[Wallace3]

Hi, so I was not using my fitbit versa for quite a while and when I came back to use it it was totally unresponsive. I was really disappointed and I was 100% sure that agent on the chat will be able to solve my issue

I was confident that Anjelicawill solve my issue because she was really nice at the start

I was stupid enough to believe that. Anjelica just sent me some useless link that I could've found myself, and instructed me to do meaningless steps which lead nowhere, just wasting my time

On the top of the cake Anjelica told me to return my device, how great is that?

Being thrown left and right for an hour and then was simply told to return it, I could've done that with Walmart at the start, and not contact you. Useless support all in all.

Anjelica was really rude to me, she took to long to reply each message, and I felt discriminated the whole process

I would love for some of managers to continue my case and I don't like to be treated like this. Thank you

I still believe this is one of the worst customer services I've ever encountered.

Moderator edit: updated subject for clarity and format.

[Wallace3]

I put a topic on my feedback of how Andjelica handled my situation, and it was deleted shorty after? Why you don't take constructive criticism fitbit?

[JohnnyRow]

I still see your post.

[Odyssey13]

Hi @Wallace3 

@JohnnyRow  was correct, your post was still there. I went ahead and merged your posts together.

If there is any question on how this forum works, check out the Terms of Service, which we all agree to in order to post. click to read them

It depends on how long your device was dead in a drawer somewhere. It might have been past the return period for Walmart. Walmart will exchange, but not refund certain electronics, too.

You try restarting it and doing some basic troubleshooting?

[AndreaFitbit]

Welcome to the Fitbit Community @Wallace3! Thank you for sharing your customer support experience with us and for taking the time to do it.

I appreciate your feedback, it's very important for us to have your thoughts in regards our product and your customer support interactions. We don't want to create frustration in our customers. Fitbit has been designed to provide motivation and help you to reach your daily goals to success.

Please keep communication open, I'm sure they will be taking care of you. They will explain any further question that you might have about your case.

Thank you for your comments @JohnnyRow and @Odyssey13. 

Let me know if you need further assistance.