Green screen on Versa 2

[D.o.c]

Hi, I have a Versa 2. I’ve check previous threads and copied to see if it made a difference but hasn’t. Couple weeks ago I got the green screen of death. I turned it off and on again…nothing happened. I then changed the clock face and it worked for about 1 day. Then went back to green screen - which doesn’t record data or show me anything on the actual watch. I changed the clock face for a second time which seemed to be harder to do, but managed to do it eventually. Again it worked for about half a days this time…and then back to green screen. I’ve not left it and hoping you can help me recover it back to its glory days? Thank you 

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Community forums, @D.o.c. 

Thank you for all the information provided about the inconvenience with your Versa 2 watch and the troubleshooting steps that you've tried so far. 

Before considering other options, and in addition to the steps you mentioned earlier, could you please also confirm if you already tried to complete a restart of your Versa 2? 

Hope this helps, I'll be around. 

[D.o.c]

Hi Davide, thank you for the welcome and thank you for the prompt reply. Yes sorry I shouldn’t have mentioned this previously. I can confirm I have turned the watch off and back on, restarting it as described in the link you posted. This was the first thing I did. I then looked online for any help with the issue which I found the changing of clock face solution….both to no avail so far.

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Hello mate….i am still waiting for a reply 3 days ago….any help would be greatly appreciated. Thank you 

[DavideFitbit]

Hi, thank you for confirming that you already tried all the steps mentioned earlier, and sorry for the late response, @D.o.c.

In this case, since you continue to experience the same inconvenience after all the steps found in the forums, I do recommend that you get in touch with the Customer Support team so they can let you know how to proceed or provide you with further instructions. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

Have a great day.