Grey lines on Versa 2 display

[Nanette2]

Purchased my Versa 2 in May. It now has a fingerprint of sorts in the background of the screen. Had this happen on my charge 3 before it died so certainly dont want that to happen again. Is there a fix?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Nanette2, welcome to the Community Forums!

Thanks for bringing this to our attention. To fix this situation, I recommend you to try a restart process and then change the clock face of your Versa 2 following the steps that are specified on: How do I change the clock face on my Fitbit device? and let me know how it goes.

I'll be here if further assistance is needed. 

[Nanette2]

It says to restart my Versa 2 by pushing the back and bottom buttons. This
sounds silly but I don’t think I have a bottom and back button, just a
button on the left side?

[RicardoFitbit · Accepted solution]

Your update is appreciated @Nanette2.

To restart your Versa 2, please follow the next steps:

1. For Fitbit Versa 2, hold the back button for 10 seconds.
2. Let go of the buttons.
3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

Keep me posted.

[Nanette2]

It's all good now. It also corrected my issue with miles walked. Thank you. As a side note, a back button to me was a button on the back. Once I realized you meant the button that takes you back, it worked!!

[RicardoFitbit]

Thanks for your reply @Nanette2.

I'm really happy to know that your issue was resolved after trying the restart process that was shared on my previous post. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Because your issue was resolved and just if you're interested, I want to suggest you to visit our discussion forums and participate over there. There are several users that share helpful information and tips about eating well, how to manage your weight, better sleep, a mindful lifestyle and some inspiring stories too!  

Thanks for being part of the Fitbit family, it was a pleasure to assist you.