Versa 2 Not Working

[Laser15751]

My Versa 2 is not working at all. The screen is black, the lights on the back do not come on and it will not charge. I have tried the factory reset and it does nothing.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Laser15751.

I am sorry to hear your device stopped working and won't charge. Thanks for trying to resolve this, I appreciate the additional details and I am here to help. I recommend following our complete troubleshooting instructions in this help article: Why isn't my Fitbit device's battery charging?

Keep me posted on the outcome. 

[Laser15751]

It still is not working. I have tried to charge it, I have tried to reset
it, the most I can get out of it is a black screen. The charger works as it
charges my husband's fitbit just fine.

My fitbit is not even 1.5 years old. This is the second fitbit I have owned
and the second one to have only lasted less than 1.5 years.

Is there anything else that can be done?

Thank you

[LiliyaFitbit]

Hi @Laser15751, thank you for your reply. 

I appreciate your efforts and the additional details. Since the issue persists, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

Let me know if you have any questions.