HELP!!! Why wont my versa sync and update data??

[Kelbel25]

For the past 3 days my Versa has not syncing with my Samsung 6 phone app.

When I finally got it to the step count shows but no other data!!! 

On my versa it shows my activity and active hours and sleep but after syncing none of it shows!

Im so upset that its not working but also at the fact that I cannot rely on it to track my progress, the reason I spent $350 for it. 

Yes Ive tried

updating,

turning on and off, 

Reinstalling the app and versa

...everything.

Please please help???

[SunsetRunner]

Hi, are you using a Third Party Clock Face? If yes, replace it with one developed by Fitbit itself and restart your Versa. Good luck!!

[Fmadden]

How can I do this if my fitbit sync

[SunsetRunner]

Hi, in the dashboard of your Fitbit app, press the Watch Icon on top of the screen on the right side. This will bringyou to the page with the Clock and Apps Tiles. Press Clock Faces and after that "All Clock Faces". You will see a new page with on top of this page "By Fitbit". Select "display all" on the right side of it and you'll see all the clock faces made by Fitbit. Choose one of them you like and press it and then press select. The watch face will then be installed on your Versa. After that, restart your Versa.  

[Fmadden]

Maybe in doing something wrong, but it wont load a new clock face. It just
keeps trying. 😕

[SunsetRunner]

Which Clock Face are you trying to download/install?

[Fmadden]

Flare

[SunsetRunner]

Hi, when you selected Flare, did you press "Select"? If yes and it takes a long time to install it, quit the Fitbit app, put your Versa in the charger and connect it to your PC, restart the Fitbit app again on your device and try again. Also restart your Versa before performing these suggestions!

[Fmadden]

Thank you for your help, I got things fixed from what I can tell!

--
Felicia Vazquez
TAP Specialist
Ridge View and OA-BCIG High Schools
712-210-1056