HTTP error 400 during setup

[JBARTO1]

Have had my Versa for about 2 months.  Been working fine up until now.  I noticed that it wasn't synching for the past week.   Saw that there was a fitbit update and took that yesterday (Fitbit 3.3.1 (857).  Still wasn't synching after that so removed device from the fitbit app and now when I attempt to set it back up, I am getting a com.fitbit HTTP error 400.   Seems to be a lot of posts about this and I've tried all recommended solutions to no avail.   

Here's what I've done so far.   

1.  Turned off Wifi

2.  Turned off bluetooth - forgot all devices.  

3.  Deleted fitbit app on iphone. Re-installed.  

3.  Restarted iphone. 

4.  Restarted Versa

5.  Turned on wifi and bluetooth and attempted to set up new device from iphone.  400 error.  

6.  Tried from PC, fitbit dashboard -> set up new device.   No dice.  

What gives?   

Anyone else out there having the same issue?   

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @JBARTO1.  

I appreciate your participation in the Forums and sharing that you’re seeing a “400 error” when attempting to set up your Fitbit Versa. Thank you for your efforts to resolve the issue and providing the troubleshooting steps you've tried. Updating the app to the latest version usually helps to resolve this issue. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. Thank you for your time and efforts. 

I'll be around if you need further assistance. 

[JBARTO1]

Thanks.  Yes they are sending me a new Versa.   It was only 2 months old...so under warranty.  Seems like this should be an easy solution.  Are you not allowed to delete your current Fitbit and then set it back up as a new device?   It’s working fine been on my wrist, counting exercise and steps.   Just unable to be set up and synched. 

[LiliyaFitbit]

Thank you for your reply @JBARTO1. 

I am glad to hear you're getting a replacement Versa. There shouldn't be an issue with unpairing the device and setting it back to your Fitbit account. I appreciate your time and feedback, our team is always working on improving our devices and user experiences, and your comments are always welcome. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find wonderful Fitbit Friends, Sharing Recipes and much more.

Enjoy the Fitbit experience!

[Cheryllr55]

Yes but with inspire 2 and contacted them and they attempted it then it went to a team telling me my warranty was over !!

Not happy