Had enough with Versa problems

[Quiltnwilli]

I hate to be so negative. However, I am very unhappy with the Versa. I have had some form of Fitbit watch since the beginning. I have never had a problem.

Most of my issues have related to getting notifications. I have been lucky to have that work more than a day or two.

My latest issue is with the time. The watch reverts back 3 hours at odd times. So it might be 12:14 one moment and then later it is 9:14. I have reset the watch several times, but it just keeps doing it.

I have a Samsung S8. The time zone is fine, the phone has always showed the correct time. I have stopped using the Versa and gone back to my Charge 2 because I know I can rely on it.

I read the warranty and unless the newer models have some improvements, I don't know if it is worth pursuing or not.

Sorry for the rant. But I am very disappointed.

Thank You

[ACG]

Hello @Quiltnwilli

@Did you try a factory reset (erase) yet

You'll find it on pg.68:

versa manual

[Quiltnwilli]

Yes. When I stated I was doing a reset. I meant it as a factory reset. I
have also removed the device from Bluetooth when doing the factory reset

Thanks

[ACG]

You may want to call support:

 support

[Eriklb · Accepted solution]

These issues plague Versa's on Android.  I just have made it a habit to reboot my phone every morning, re-sync my Versa to my phone bluetooth to get notifications to work again.  Rinse Repeat daily

[ACG]

@Eriklb

Thanks for letting me know, I'm running iOS and sometimes never know what people are running when they post. 

[Quiltnwilli]

I may still contact support, but honestly I think the only solution is the one given by Ericlb. I had restarted my phone recently and it worked. The next day it went back to not working. I do force stop on fitbit, turn bluetooth off and on, anything else I can think of and nothing seems to work for any period of time.

So thanks for the suggestions! And I hope a better solution is found. 

Gillian