help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Having so serious trouble connecting

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-02-2020 10:55

‎01-02-2020 10:55

My fitbit wasn't syncing so disconnected it from the app and bluetooth on my phone, thinking it would be able to reconnect, which it couldn't. I then factory reset the fitbit to see if that would help reconnect it, but after resetting it, all that show up on the screen is "Data not cleared, Sync and try again" but of course, I can't sync it.
Anyone have any idea what do do? Or am I just screwed here? 
My phone is a Samsung Galaxy A50 if that helps at all

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-02-2020 11:12

‎01-02-2020 11:12

Your phone is not supported so you should not expect the device to work as intended.

 

Take a trip to https://www.fitbit.com/devices and consider purchasing a phone that is supported.

Best Answer
0 Votes