04-25-2018 15:57
04-25-2018 15:57
Today is my first full day with my Versa. It has been working great all day. I just got back from a 35 minute walk. Synced it with my phone and now the versa is reading HR Null and Steps Undefined. I've taken it off and put it back on ... still not working...any ideas?
Answered! Go to the Best Answer.
11-17-2018 00:16
11-17-2018 00:16
@darlajfarrell Are you using a 3rd party clockface? Change it to a different one in the Fitbit mobile app.
04-25-2018 18:50
04-25-2018 18:50
Mine started this today too! I restarted the fitbit and reinstalled the app with no luck. It's still tracking all my steps ect but just not displaying on the screen. Love to hear a solution...its not even a week old!
04-25-2018 19:04
04-25-2018 19:04
I’m having the same problem everything resets to 0.
04-25-2018 21:09
04-25-2018 21:09
04-25-2018 21:52
04-25-2018 21:52
Mine started doing the same thing today too.
04-26-2018 12:00
04-26-2018 12:00
Hi there,
I was also having this issue but I saw that my clock face had an update available. Since I installed the update, everything seems to be working correctly now. I'm hoping this lasts!
You can update your clock face from the fitbit app.
04-26-2018 12:27
04-26-2018 12:27
Mine started doing this yesterday too. Still glitching today. I just changed my clock face so hopefully that helps
09-14-2018 13:23
09-14-2018 13:23
I changed my clock face and it works fine now. It seemed to fix the problem.
09-28-2018 06:59
09-28-2018 06:59
Hello can you please tell me how do you change your clock face?
11-15-2018 17:33
11-15-2018 17:33
My clock didn't have an update available but once I picked a new clock face it fixed the issue right away.
11-16-2018 06:50
11-16-2018 06:50
HI,
Mine started this two days ago too. I have tried several times to reset it, but to no avail. The steps are being counted, and the heart rate is being recorded as you stated, but it is just not showing up on the home screen. It is extremely annoying when this is the reason I purchased the Versa. Hope we get an answer soon.
11-17-2018 00:16
11-17-2018 00:16
@darlajfarrell Are you using a 3rd party clockface? Change it to a different one in the Fitbit mobile app.
11-17-2018 10:57
11-17-2018 10:57
11-17-2018 10:57
11-17-2018 10:57
Thanks. This worked great. 😃
03-29-2019 13:48
03-29-2019 13:48
Steps undefined
03-29-2019 17:15
03-29-2019 17:15
Hi,
Try doing a reset of your versa and then syncing it with your computer or your app. See if that works.
Darla
03-30-2019 16:23
03-30-2019 16:23
After trying many ways, I read to change the clock face, which worked. Thank you for your input.
07-06-2019 12:44
07-06-2019 12:44
This thread was REALLY helpful! Changing the clock face immediately fixed the problem. I just wanted to note that I was able to then immediately change it back to the clock face I was using when the problem arose, and it is now working fine AND I have my favorite clock face back! 🙂
07-06-2019 14:05
07-06-2019 14:05
11-05-2020 06:54
11-05-2020 06:54
I don't want to change the clock face as it is a Fitbit one.
so why do you get undefined steps? yet the app on the phone
shows total steps.