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Heart Rate Sensor not working

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‎09-13-2019 20:25

‎09-13-2019 20:25

I am having problems with my heart rate sensor. The laser is no longer registering when I touch the sensor. I've tried the hard reset multiple times as well as cleaning it too. Any suggestions?

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‎09-13-2019 20:49

‎09-13-2019 20:49

I have also done the factory reset and the sensor is still not registering

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