help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart Rate & Sleep Tracker stopped working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-12-2022 21:12

‎04-12-2022 21:12

Super annoyed. Called FitBit and they said they are aware this an issue of heart rate, sleep tracker, challenges syncing does not work and they are monitoring FitBit support. 

I HAVE factor reset to factory settings, deleted Versa 2, unpaired Bluetooth. At this point it is an over price watch!

Best Answer
Labels:
3 REPLIES 3

‎04-13-2022 04:38

‎04-13-2022 04:38

Hi @SteppingAK  your two posts from today were merged into one thread to keep your responses in one easy to find spot. I'm not sure why you thought posts about the Versa 2 were being removed, as there are many posts in this Other Versa Tracker Forums.

Did you see the banner at the top of this forum area? 

"This forum is primarily available for customer-to-customer support, with Fitbit Moderators present in some Versa 2 threads. If you need further assistance, please visit our help site."

Since you called support and know this to be an known issue, all you can do is wait until an update is available.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer
0 Votes

‎04-13-2022 06:35

‎04-13-2022 06:35

I noticed, they are ignoring the problem with their update.  Huddling their head in the sand.

Best Answer

‎04-13-2022 07:48

In response to KFergz

‎04-13-2022 07:48

I don't think this is even getting past tier 1 level support.  

 

Best Answer
0 Votes