Heart Rate sensor not working

[Etaylor35]

Is anyone else fitbit versa heart rate monitoring not working? Green LED light goes on and off? 

Moderator Edit: Updated Subject For Clarity.

[Amanda_B21]

My heart rate isn’t reading either and the green light hasn’t turned in at all. I troubleshooted it in every way possible and still nothing. 

[Etaylor35]

Ugh I exchanged this watch 2 times and the 3rd still isn’t working. This is ridiculous

Eric Taylor

[Amanda_B21]

What?! They must know there is a problem yet they walked we through 30 minutes of troubleshooting that I already did myself...

[Kburkman62]

I’ve tried everything. Heart rate isn’t monitoring correctly. It’s sporadic at best. My sleep isn’t being recorded either. I’ve resorted to returning this one (after 3 days). Not sure if I want a replacement or not. 

[TempestFire]

Out of interest how many leds do you see on your Versa, I just see one green led flashing, my Charge 2 has two green leds?

[Etaylor35]

Yeah I noticed the same thing. I’m coming from the charge 2 as well. I’m not sure if it’s designed like that or not.

Eric Taylor

[Turbotony]

Having exactly the same issues I’ve tried everything to resolve the problem but with no luck 😡 the only thing left is to return the item

[Rhyacaus]

I have the opposite issue  Mine thinks my heart rate is 105bpm to 130bpm always, even when not on wrist .. So fitbit app thinks I spent 8 hours solid in fat burn cardio zone today... 

[likepeas]

No green light on mine. 

[Etaylor35]

I feel your pain. I exchanged mines twice but I don’t think anything wrong with them. For me I figured out you have to wear it in a different position then the charge 2

Eric Taylor

[Aeriea]

Same behavior as many of the folks above mentioned.  No HR since the evening I received my Versa on my doorstep, from the moment i switched from my Charge 2 to the Versa, my HR data is dead, no active minutes or reminders to move data.  The green light on the back of my husband's versa sensor works on his so I believe the Versa heart rate sensor is shoddy/defective.

[fbnkevin]

Mine is working, but not well.  I'm coming from the Charge 2 which would usually start my heart rate off rather high for the first five minutes for a run, but then it would normalize.  With the Versa, it just starts off at 175 BPM and stays there for the entire run -- much higher than my actual HR is.  

My sleep was broken up into 2 different blocks last night, too. 

I'm hoping for a patch.  

[Etaylor35]

If your Versa still isn’t working maybe try to wear it lower on your wrist. I did that and it started working. I was use to wearing it 2-3 finger widths above wrist bone like it said. I guess the versa is different. 

[Rhyacaus]

I'm wearing it so low that it's on the bed next to me. Reading 95bpm! Wow, my bed had a really high resting heart rate ... 

[Username1404]

My versa arrived without the HR monitor working. The lights just never came on in the back. 

Fitbit has been awful to acknowledge or to offer a fix. I had to spend over an hour resetting the watch to factory setting with the representative on the phone. Then they "upgraded my issue" and I had to wait several days before they asked for two videos to prove that the lights weren't on. I was sent the product before the release date and they used me as a bug tester. 

Then finally asked me to send it back but they used really slow shipping so it won't be back to them for over 12 days, then I have to wait 7 business days for them to check the watch, and then wait another 7-10 business days for a refund.

Pass on the versa until they figure out these issues. 

[Aeriea]

Yes! I believe they shipped me a defective one as well, especially since I was able to see ANOTHER Versa with same setup.  My husband's Versa had none of those symptoms my SE did.  I'm not planning on going thru Fitbit Support.  Since I ordered via Amazon, I contacted them and said my lavender SE versa was defective.  They are shipping me a brand new one NO problem, I just have to ship back my old defective one.  I'm planning on comparing it this afternoon once they deliver it to my doorstep so I can finally feel relief that it's not me, its my Versa.  Very frustrating indeed.

[Username1404]

Unfortunately I order from Fitbit itself so the return time is going to be
about a month. I should have used Amazon.

I thought I was special because it arrived a week before the release date
but they just wanted free bug testers.

[SunsetRunner]

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@Aeriea wrote:

I'm planning on comparing it this afternoon once they deliver it to my doorstep so I can finally feel relief that it's not me, its my Versa.  Very frustrating indeed.

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Let us know what you find. I'm hesitant to exchange mine in fear of getting one that's worse or has more problems.. 

[925lizard]

My heart rate monitor hasn't been working either. I wanted to fix the issue by troubleshooting it before exchanging it but now I see so many people are on their 3rd Versa. That's just annoying, Fitbit needs to just do a recall.