Heart Rate sensor not working

[Etaylor35]

Is anyone else fitbit versa heart rate monitoring not working? Green LED light goes on and off? 

Moderator Edit: Updated Subject For Clarity.

[Spireite72]

Having the same problem got mine 4 days ago worked fine for 3 days nothing since yesterday. Really annoying as I use it to monitor my heart after having a heart attack 3 months ago.

[Kay225413]

I gave up with Fitbit and going round in circles with them. I took the Versa back to Argos and exchanged it for a Garmin Vivioactive 3, which so far has been great and the heart rate sensor on it is great.

Sent from my iPad

[Rowethren]

I am having the same issue, my heart rate had seemingly worked fine for months but I recently started going to the gym and swimming regularly (serious weight loss required) but the heart rate sensor is so inconsistent.

For example, today I went to the gym, did 10 minutes of elliptical and it worked fine. Then moved to rowing at my heart rate dropped from ~150 to ~ 100 which was most definitely not accurate. Then I did 10 minutes of cycle and half way through my rate dropped from 160 to 120 even though the bikes heart rate and my body was clearly telling me this was rubbish.

I have had the same thing swimming. I do 4 rounds of 10 lengths and some of the rounds my heart rate doesn't go above 110 when all the rest I am between 150-160...

I tried loosening the strap, tightening the strap, reseting the watch and moving the position on my wrist (non dominant) all the usual and sometimes it helps other times nothing makes it start working accurately.

As someone who is making a concerted effort to improve my overall fitness and loose weight not being able to accurately track my progress is incredibly frustrating! 

[ksanford]

I was able to get it to start working again by shutting down from the settings section on the watch, and then turning it back on using the side button. Hopefully it stays working!

[Pommies]

Unfortunately that didn't work for me as the HR sensor was faulty. I'm now on my third replacement from Fitbit and it's working perfectly at the moment!

Get Outlook for Android

[Korgnel]

Hi all, 

i had had the same issue and I managed to fix it on my Versa. I simple ‘Shutdown’ helped. Go to Settings-> Info -> Shutdown

Give it a go, hopefully it will help. 

[CMT3]

Thanks  I did this & it starting working again.

[SunsetRunner]

My Fitbit Versa is no longer monitoring my heart rate either.  The led lights on the reverse side no longer blink. I have tried all of the troubleshooting suggestions but nothing has worked.  My fitbit is only 3 months old.

[Kburkman62]

That’s not good. Contact customer service. They should replace it. 


Sent from Yahoo Mail for iPhone

[Pommies]

I had the same problem and they sent me a replacement.

Get Outlook for Android

[Kburkman62]

Yes, I got a replacement as well. It didn’t work either. I have a small tattoo on my left wrist and they told me the sensors won’t read through it. 


Sent from Yahoo Mail for iPhone

[Boozer416]

It’s been a few years now. When the wife’s Versa HR sensor failed, Fitbit replaced it immediately and both of our Versas have been working great for a couple of years now. As an aside, I wear mine on my dominant hand most of the time as my non-dominant arm has a tattoo sleeve. However, when I do wear on my tattooed arm, the HR sensor has no problems at all and reads my HR all day and night without fail.

Hope this helps!

Best Regards

Duane Boosamra
112 Summerset Drive
Barrie, ON
L4N 0A8
(705) 796-1703

Sent from my iPhone

[MattyMuk]

Hie Roberto,

I have had this same issue throughout the year. I am on the third replacement pebble and each one has worked for roughly 3 months at a time. The lights  stopped flashing and that was that. Sadly I have lost all confidence. None of the fixes work. Several restarts, tightening of the band, even a factory reset will not fix this. Judging by all these comments, a recall might work better. Or the alternative...lose customers to the competitor