Heart rate chart scale incorrect in full-screen display

[Prospector]

This issue started a couple of days ago. The heart rate chart in full-screen mode shows a higher heart rate than shown on my Versa and in the app summary chart.

I have deleted and re-installed the FitBit app on my iPhone but this had made no difference. Looking back through past community post, this issue previously occurred in 2016 and was resolved but now seems to have recurred.

https://community.fitbit.com/t5/iOS-App/Heart-rate-graph-scale-is-incorrect-in-2-25-RESOLVED/td-p/14...

[Prospector]

I just noticed that the difference is actually a narrower scale in full-screen mode. Lowest rate is shown higher than on Versa and highest rate is shown lower.

[Srgolfer]

Just noticed same problem which is only 3 days old after 7 months of reliable use. 

[Prospector]

Similar timescale - got my FitBit just less than 8 months ago

[-Linda-]

This has been going on since I first got my my Versa in Dec 2018. Scale is inaccurate (ios 12.3.1) and Versa Fitbit version 33.1.30. I’ve read all the threads back to 2016 too. I’m not going to bother with a screenshot. I think they know the issue and can’t solve it. 3 years with the same problem.

[Srgolfer]

From November til a few days ago it worked perfectly. Now 6 beats up shift on full screen ( vertical and horizontal). This has to be a 🕷 bug. Not an unfixable issue. Same versions on my iPhone as you quoted, though I believe iPhone just installed 12.3.1 days ago while charging. And I noticed an unusual jolt on my wrist a few days ago. Anne

Sent from my iPad

[Srgolfer]

to Fitbit: Fix this!

I show this health monitoring app to friends who are totally unaware of fitbit capabilities in hopes that they will buy a Versa.   Because I love it as a way of self help and feedback health monitoring and believe it could help them.  (unfortunately neighbor age 44 regularly in sleep deprivation unknowingly bought an Apple watch days before I showed her sleep and heart rate charts)

No more word of mouth advertising until this is fixed,!!!

Tried to contact fitbit via website; alas no link, no phone, no investor link!  

[Srgolfer]

I just called fitbit support and they are looking into it. No answer as to which is correct and how or when they will fix. They must fix it. Call took over an hour: should have been 10 minutes with your excellent post which I finally pointed him to. He was looking at his computer "Community" "dashboard" which is a different interface to same data, NOT the same views as on the iPhone app.

[Prospector]

@Srgolfer 

I contacted Fitbit Support via Twitter to make similar points to yours, ending with this:

Thank you. Customer trust and brand reputation should be top priorities for any business. That is what is at stake.
I have worked with software developers in the past and know that issues like this can be fixed quickly if they are given priority.
Looking through the FitBit Community posts, it seems this issue has been recurring since at least 2016. To have it still an ongoing issue is shameful.

To be fair, the Customer Service operator was very attentive and courteous. The problem lies with FitBit’s senior management - they drive the business priorities and it seems that customer satisfaction is not where it should be, given the price they charge for their goods.